Product Support Engineer – Junior T3

Cato Networks

Israel
**
Customer-focused technical support
End-to-end issue management
Production environment troubleshooting
** Cato Networks is seeking a Junior T3 Product Support Engineer to join their innovative team, focusing on delivering advanced cloud networking and security solutions. The role involves managing complex customer issues, collaborating with internal teams, and ensuring effective customer support throughout their lifecycle. **

Job Summary

  • Join Cato Networks to help build the future of cloud networking and security in a fast-growing company.
  • The role involves owning complex technical cases end-to-end while collaborating with R&D and Product teams.
  • Support customers during onboarding and lifecycle phases while contributing to internal documentation and knowledge sharing.

Matching Summary

Match Score: 75

** Cato Networks is seeking a Junior T3 Product Support Engineer to join their innovative team, focusing on delivering advanced cloud networking and security solutions. The role involves managing complex customer issues, collaborating with internal teams, and ensuring effective customer support throughout their lifecycle. **

Skills & Requirements

Must-have

  • Customer-focused technical support
  • End-to-end issue management
  • Production environment troubleshooting
  • Root cause analysis collaboration
  • R&D and Product Management interaction

Nice-to-have

  • Knowledge sharing contributions
  • Process improvement mindset
  • Strong communication skills
  • Fast-paced environment adaptability

Key Requirements

  • Junior T3 level experience
  • Technical strong background
  • Ability to handle complex challenges

Work Rights

Not specified

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