Teamleiter Schadenmanagement / Call Center (m/w/d)

069

Stuttgart, Germany
Attractive salary; compyny pension scheme; meal vo...
Hybrid
Successful commercial or insurance training
Multi-year professional and leadership experience
Call center or service center operational steering
The role involves the technical and disciplinary leadership of a claims management team while fostering employee and customer satisfaction

Job Summary

  • The role involves the technical and disciplinary leadership of a claims management team while fostering employee and customer satisfaction.
  • Candidates will act as a key interface between customers, workshops, and service partners to optimize collaboration and system usage.
  • The position offers a hybrid home office model with flexible working hours, 30 days of vacation, and an attractive salary package.

Matching Summary

The role involves the technical and disciplinary leadership of a claims management team while fostering employee and customer satisfaction.

Salary

Attractive salary; Company pension scheme; Meal vouchers

Skills & Requirements

Must-have

  • Successful commercial or insurance training
  • Multi-year professional and leadership experience
  • Call center or service center operational steering
  • Claims intake and accident hotline experience
  • Strong digital process understanding

Nice-to-have

  • Experience in vehicle damage management
  • Assistance services and breakdown support
  • Coaching and employee development skills
  • Eskalationsmanagement in dynamic environments
  • Family-oriented corporate culture fit

Key Requirements

  • Completed commercial or insurance education
  • Relevant university degree or equivalent qualification
  • Several years of leadership experience in service environments
  • Fluent German language skills in writing and speaking

Work Rights

Not specified

Tailored Resume

Cover Letter