Senior Customer Support Specialist (airline Crew Management Solutions)

IISBMS

Gdansk, Poland
Hybrid
Level 2 technical support
Airline crew management systems
It/software support aviation
Provide technical Level 2 support for the Skywise N-Ops & Crew (N-OC) product with scope to extend this to additional products

Job Summary

  • Provide technical Level 2 support for the Skywise N-Ops & Crew (N-OC) product with scope to extend this to additional products.
  • Own and resolve complex, technical queries through the Skywise support system, working across the business to ensure customer satisfaction.
  • Offers a stable, full-time employment contract with flexible working hours and a hybrid model, along with training and development opportunities.

Matching Summary

Provide technical Level 2 support for the Skywise N-Ops & Crew (N-OC) product with scope to extend this to additional products.

Skills & Requirements

Must-have

  • Level 2 technical support
  • Airline Crew Management Systems
  • IT/Software support aviation
  • Adhering to SLAs
  • Troubleshoot complex queries
  • Fluent in English

Nice-to-have

  • Crew duty and rest violations
  • Irregular Operations contingency plans
  • Hotel, Air, Ground Transportation
  • Team player
  • Attention to detail

Key Requirements

  • 3-5 years IT aviation experience
  • Experience with Airline Crew Management Systems
  • Experience in IT/Software support role
  • Experience working with customer requests under strict timeframes
  • Proven ability to multitask
  • Strong analytical and problem-solving skills
  • Strong communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter