Customer Care Representative

Bmw Of Kansas City South

McKinney, Texas, USA
Customer satisfaction
Issue resolution
Dealership communication
Responsible for maintaining customer satisfaction throughout the dealership contributing to business development

Job Summary

  • Responsible for maintaining customer satisfaction throughout the dealership contributing to business development.
  • Strives to resolve issues between customers and dealership (sales and service) and works closely with department managers to ensure customer satisfaction.
  • Demonstrates the Company’s Core Values including Servant Leadership, Teamwork through Trust & Respect, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement.

Matching Summary

Responsible for maintaining customer satisfaction throughout the dealership contributing to business development.

Skills & Requirements

Must-have

  • Customer satisfaction
  • Issue resolution
  • Dealership communication
  • Customer follow-up
  • Maintain CSI standards

Nice-to-have

  • Servant leadership
  • Teamwork through trust
  • Integrity and honesty
  • Customer enthusiasm
  • Commitment to improvement

Key Requirements

  • High School Diploma or GED
  • Up to 3 years of work experience
  • Previous customer service experience
  • Advanced Microsoft Office skills
  • Ability to learn Dealership Management System

Work Rights

Not specified

Tailored Resume

Cover Letter