Junior Engineer/ Engineer- Service

KONE Croatia

Croatia
Customer relationship management
Equipment safety and performance
Service operations delivery
Accountable for customer satisfaction through quality of service and precise communication, as well as equipment safety and performance

Job Summary

  • Accountable for customer satisfaction through quality of service and precise communication, as well as equipment safety and performance.
  • Responsible for managing service operations, ensuring delivery according to contract requirements, KONE quality standards, and local regulations.
  • Focuses on people management and leadership, including technician motivation, competence development, and workload balancing.

Matching Summary

Accountable for customer satisfaction through quality of service and precise communication, as well as equipment safety and performance.

Skills & Requirements

Must-have

  • Customer relationship management
  • Equipment safety and performance
  • Service operations delivery
  • Technician performance management
  • Callout resolution and reduction

Nice-to-have

  • Innovative and collaborative culture
  • Employee engagement focus
  • Sustainability integral to culture
  • Ethical business practices
  • Trust and respect among co-workers

Key Requirements

  • Engineering degree or equivalent experience
  • Experience in service operations
  • Leadership and people management skills
  • Sales lead processing and conversion

Work Rights

Not specified

Tailored Resume

Cover Letter