Director, Patient Access Services

UCLA Health

Los Angeles, CA, USA
Base: $144,400 - $341,800 annually; bonus/equity: ...
On-site
12+ years hospital patient access experience
7+ years leadership of multi-site teams
3+ years automation technology implementation
This role leads enterprise-wide patient access operations to support timely care access, strong revenue cycle performance, and a positive patient experience

Job Summary

  • This role leads enterprise-wide patient access operations to support timely care access, strong revenue cycle performance, and a positive patient experience.
  • The Director will oversee admission, registration, insurance verification, and financial counseling functions while managing a $10M budget across multiple sites.
  • Candidates must possess deep understanding of federal regulations including EMTALA, the No Surprises Act, and CMS requirements to ensure compliance.

Matching Summary

This role leads enterprise-wide patient access operations to support timely care access, strong revenue cycle performance, and a positive patient experience.

Salary

Base: $144,400 - $341,800 annually; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 12+ years hospital patient access experience
  • 7+ years leadership of multi-site teams
  • 3+ years automation technology implementation
  • Deep knowledge of Epic EHR and ADT functionality
  • Expertise in EMTALA, No Surprises Act, HIPAA compliance

Nice-to-have

  • Master's degree in healthcare administration
  • NAHAM, HFMA, or AAHAM certification preferred
  • Lean Six Sigma or PMP certification preferred
  • Experience with delegated payment models
  • Strong change management capabilities

Key Requirements

  • Bachelor's degree in healthcare administration or related field
  • 12+ years progressive experience in hospital-based patient access
  • 7+ years leadership experience overseeing large multi-site teams
  • 3+ years leading automation or technology enhancement projects
  • Extensive knowledge of hospital billing and payer contracting

Work Rights

Not specified

Tailored Resume

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