Manager, Mid-market Customer Success

Jobgether

United States
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Mid-market customer success management
Team leadership and development
High-touch client engagement strategies
** Jobgether is seeking a Manager for Mid-Market Customer Success, a role that balances team leadership with direct customer engagement in a fast-paced SaaS environment. The position involves managing a skilled team, overseeing key accounts, and developing strategies to enhance customer retention and satisfaction. **

Job Summary

  • This role combines team leadership with hands-on customer engagement in a fast-growing SaaS environment.
  • You will lead a high-performing Customer Success team while directly managing key mid-market accounts to ensure strong retention and expansion outcomes.
  • Working cross-functionally with Sales, Product, and Marketing, you will help influence product direction and enhance customer experience.

Matching Summary

Match Score: 75

** Jobgether is seeking a Manager for Mid-Market Customer Success, a role that balances team leadership with direct customer engagement in a fast-paced SaaS environment. The position involves managing a skilled team, overseeing key accounts, and developing strategies to enhance customer retention and satisfaction. **

Skills & Requirements

Must-have

  • Mid-market customer success management
  • Team leadership and development
  • High-touch client engagement strategies
  • Cross-functional collaboration with Sales Product Marketing

Nice-to-have

  • Scalable success framework design
  • Digital-first engagement models
  • Operational efficiency improvement skills

Key Requirements

  • Experience leading customer success teams
  • Proven track record in mid-market account management
  • Background in SaaS environments

Work Rights

Not specified

Tailored Resume

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