Career Opportunities For Indigenous Peoples –customer Service Representative - Claims

Intact Insurance

Multiple Locations
Inbound claims calls
Policy and product knowledge
On-the-spot decision making
Our employees are at the heart of everything we do, and we promise to provide support, opportunities, and performance-led financial rewards

Job Summary

  • Our employees are at the heart of everything we do, and we promise to provide support, opportunities, and performance-led financial rewards.
  • Be a subject matter expert on our policies, products, services, and initiatives, answering inquiry and new claims calls while applying your knowledge and problem-solving skills.
  • We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

Matching Summary

Our employees are at the heart of everything we do, and we promise to provide support, opportunities, and performance-led financial rewards.

Skills & Requirements

Must-have

  • Inbound claims calls
  • Policy and product knowledge
  • On-the-spot decision making
  • Documenting claims files
  • High volume inbound calls
  • Meeting daily call centre metrics

Nice-to-have

  • Living Intact Values
  • Customer-driven approach
  • Initiate difficult conversations
  • Empathy and clarity
  • Agility to navigate environment
  • Foster strong working relationships

Key Requirements

  • Customer service experience preferred
  • Insurance experience is an asset
  • Eligible to work in Canada
  • Flexibility to work business hours

Work Rights

Not specified

Tailored Resume

Cover Letter