Associate, Payroll Client Services - Sat- Wed - Amer

Impulse Dynamics

AMER
Base: $19,650 - $44,200 usd; bonus/equity: not spe...
Remote
Payroll customer service experience
Regulatory requirements knowledge
Customer expectations exceeding
Impulse Dynamics is seeking an Associate for Payroll Client Services to work remotely from Saturday to Wednesday. The role involves managing payroll inquiries and providing excellent customer service within a collaborative and innovative environment

Job Summary

  • Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
  • Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
  • Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).

Matching Summary

Match Score: 85

Impulse Dynamics is seeking an Associate for Payroll Client Services to work remotely from Saturday to Wednesday. The role involves managing payroll inquiries and providing excellent customer service within a collaborative and innovative environment.

Salary

Base: $19,650 - $44,200 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • payroll customer service experience
  • regulatory requirements knowledge
  • customer expectations exceeding
  • Zendesk, Slack, Notion experience
  • team-oriented environment
  • collaboration with diverse stakeholders

Nice-to-have

  • ambitious problems solving
  • future focused work culture
  • continuous learning interest

Key Requirements

  • Experience in a payroll customer service role
  • Advanced knowledge in specific jurisdictions
  • Superior written and verbal communication skills
  • Ability to manage multiple priorities

Work Rights

Not specified

Tailored Resume

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