Help Desk Representative

Calista Brice LLC

Anchorage, AK, US
Competitive wages; bonus programs available; benef...
Onsite
Microsoft office word excel outlook powerpoint
Windows operating system navigation
Basic it troubleshooting skills
This entry-level role offers the opportunity to provide technical support to end-users across a dynamic construction and engineering organization

Job Summary

  • This entry-level role offers the opportunity to provide technical support to end-users across a dynamic construction and engineering organization.
  • The company provides premier health and wellness programs, tuition reimbursement, and a mentorship program designed to help employees advance their careers.
  • Candidates will be responsible for troubleshooting basic hardware and software issues while maintaining professional customer service standards.

Matching Summary

This entry-level role offers the opportunity to provide technical support to end-users across a dynamic construction and engineering organization.

Salary

Competitive wages; Bonus programs available; Benefits include health insurance, 401(K) match, and paid time off

Skills & Requirements

Must-have

  • Microsoft Office Word Excel Outlook PowerPoint
  • Windows operating system navigation
  • Basic IT troubleshooting skills
  • Active Directory user account management
  • Ticketing software documentation

Nice-to-have

  • Passion for helping others
  • Strong verbal communication skills
  • Desire to grow IT career
  • Ability to work in fast-paced environment
  • Introductory knowledge of help desk workflows

Key Requirements

  • 3 to 6 months hands-on experience preferred
  • Completed Microsoft Office coursework preferred
  • Must pass drug and background screening
  • No prior experience required but relevant experience preferred

Work Rights

Preference given to Calista shareholders and descendants per Alaska Native Claims Settlement Act

Tailored Resume

Cover Letter