Specialist, Customer Success (english Speaker)

Concentrix

Kuala Lumpur, Malaysia
**
Minimum 3 years customer success experience
English language proficiency required
High volume phone calling capability
** Concentrix is seeking a Specialist in Customer Success to support and cultivate relationships with existing customers, particularly in the SMB/Mid-Market segments. The role requires a minimum of three years of experience in customer success or sales, with a passion for delivering exceptional service and the ability to learn new technologies. **

Job Summary

  • The role involves guiding customers through targeted milestones to establish optimal usage behaviors and accelerate time to value.
  • Concentrix offers a diversified team environment with excellent training opportunities to help employees own their future.
  • Employees receive comprehensive benefits including group health insurance, flexi-benefits, and an employee assistance program.

Matching Summary

Match Score: 75

** Concentrix is seeking a Specialist in Customer Success to support and cultivate relationships with existing customers, particularly in the SMB/Mid-Market segments. The role requires a minimum of three years of experience in customer success or sales, with a passion for delivering exceptional service and the ability to learn new technologies. **

Skills & Requirements

Must-have

  • Minimum 3 years Customer Success experience
  • English language proficiency required
  • High volume phone calling capability
  • MS Office software proficiency
  • CRM data management skills

Nice-to-have

  • Salesforce CRM experience preferred
  • Microsoft Software solutions knowledge
  • Tech industry background ideal
  • Strong analytical aptitude
  • Passion for exceptional service delivery

Key Requirements

  • Local Malaysian Graduate with Degree
  • Minimum 3 years relevant working experience
  • Experience in Customer Success or Strategic Customer Management
  • Excellent phone presence for high volume calling

Work Rights

Must be a local Malaysian graduate

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