Problem Manager

Raytheon UK

Warminster, United Kingdom
Not specified; discretionary annual bonus scheme; ...
Hybrid
Proven experience managing problem management activities
Strong knowledge of itil service management practices
Experience conducting root cause analysis for incidents
The Problem Manager will lead the identification, analysis, and resolution of underlying causes of incidents for the OMNIA Training team

Job Summary

  • The Problem Manager will lead the identification, analysis, and resolution of underlying causes of incidents for the OMNIA Training team.
  • Candidates must be eligible and willing to obtain SC clearance while working in a hybrid style based in Warminster, United Kingdom.
  • The role offers a 37-hour working week with early finish Fridays, 25 days holiday plus public holidays, and a 10.5% company pension contribution.

Matching Summary

The Problem Manager will lead the identification, analysis, and resolution of underlying causes of incidents for the OMNIA Training team.

Salary

Not specified; Discretionary annual bonus scheme; 10.5% company pension contribution

Skills & Requirements

Must-have

  • Proven experience managing problem management activities
  • Strong knowledge of ITIL service management practices
  • Experience conducting root cause analysis for incidents
  • Ability to work in a matrix organisation environment
  • Eligibility to obtain SC clearance

Nice-to-have

  • Working within defence or government regulated environments
  • Familiarity with ServiceNow or Jira Service Management
  • Experience supporting DevOps or DevSecOps operational environments
  • Knowledge of LVC military training systems
  • Familiarity with monitoring and observability tools

Key Requirements

  • ITIL certification (Foundation or higher)
  • SC clearance eligibility required
  • Experience with problem registers and known error databases

Work Rights

Must be eligible for SC clearance

Tailored Resume

Cover Letter