Responsible for controlling, classifying, validating, and channeling operational tickets and service requirements within the AMS operation, ensuring information quality, process compliance, correct prioritization, and timely assignment to resolution teams
Job Summary
Responsible for controlling, classifying, validating, and channeling operational tickets and service requirements within the AMS operation, ensuring information quality, process compliance, correct prioritization, and timely assignment to resolution teams.
Responsible for the initial follow-up of the operational backlog and adherence to defined procedures under a shift scheme.
Ensure compliance with defined AMS processes and coordinate with service teams for timely attention.
Matching Summary
Responsible for controlling, classifying, validating, and channeling operational tickets and service requirements within the AMS operation, ensuring information quality, process compliance, correct prioritization, and timely assignment to resolution teams.