Connect And Assure Specialist

580

Not specified; not specified; benefits include 18 ...
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Tier 2 troubleshooting capability
Fttn/b fttc fttp hfc technical knowledge
Business customer order management
** The Connect and Assure Specialist position at nbn involves managing business customer orders and incidents to enhance the customer experience with telecommunications services. The role requires strong technical knowledge, customer service skills, and is part of a company committed to building Australia's digital future. **

Job Summary

  • The role involves end-to-end ownership of business customer orders and incidents to drive timely outcomes for nbn services.
  • Candidates must possess strong technical knowledge of telecommunications technologies including FTTN, FTTC, FTTP, and HFC.
  • nbn offers flexible working arrangements, equal employment opportunities, and a commitment to an inclusive workplace culture.

Matching Summary

Match Score: 75

** The Connect and Assure Specialist position at nbn involves managing business customer orders and incidents to enhance the customer experience with telecommunications services. The role requires strong technical knowledge, customer service skills, and is part of a company committed to building Australia's digital future. **

Salary

Not specified; Not specified; Benefits include 18 weeks paid parental leave and flexible working arrangements

Skills & Requirements

Must-have

  • Tier 2 troubleshooting capability
  • FTTN/B FTTC FTTP HFC technical knowledge
  • Business customer order management
  • Shift rotation availability 7am-7pm
  • Stakeholder communication skills

Nice-to-have

  • Customer empathy and engagement
  • Operational process improvement mindset
  • Strong organizational skills
  • Decision-making within defined processes

Key Requirements

  • Full working rights in Australia required
  • Permanent position with rostered shifts
  • Experience supporting business customers in operational environment

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter