Service Desk Agent

Softtek

Mexico, Mexico
On-site
2 to 4 years in onsite support
Experience with windows, macos, linux
Knowledge of active directory
The Service Desk Agent will provide onsite technical support for various devices and systems

Job Summary

  • The Service Desk Agent will provide onsite technical support for various devices and systems.
  • Key responsibilities include diagnosing and resolving hardware and software incidents.
  • Collaboration with network and infrastructure teams is essential for technical escalation.

Matching Summary

The Service Desk Agent will provide onsite technical support for various devices and systems.

Skills & Requirements

Must-have

  • 2 to 4 years in Onsite Support
  • Experience with Windows, macOS, Linux
  • Knowledge of Active Directory

Nice-to-have

  • Effective communication skills
  • Ability to work under pressure
  • Service-oriented attitude

Key Requirements

  • 2 to 4 years of experience
  • Experience with ITSM tools like ServiceNow

Work Rights

Not specified

Tailored Resume

Cover Letter