The ITSM Lead position at Softtek in Aguascalientes, Mexico, seeks a candidate with a strong background in ITSM practices and a bachelor’s degree in a related field. The role involves overseeing ITSM processes, managing incidents, and communicating with stakeholders, requiring strong interpersonal skills and fluency in English
Job Summary
Oversee the ITSM practices, protocols and processes and guide the team members regarding the same.
Identify the root cause of an incident and work towards its prevention.
Deep-dive into incident trends, and create process development systems to predict and tackle them in the future.
Matching Summary
Match Score: 85
The ITSM Lead position at Softtek in Aguascalientes, Mexico, seeks a candidate with a strong background in ITSM practices and a bachelor’s degree in a related field. The role involves overseeing ITSM processes, managing incidents, and communicating with stakeholders, requiring strong interpersonal skills and fluency in English.
Skills & Requirements
Must-have
ITSM practices, protocols, and processes
incident root cause analysis
incident prioritization and logging
IT system issue reporting
incident trend analysis
process development systems
Nice-to-have
ITIL Certification
advanced English communication
Key Requirements
Bachelors degree in computer science, information technology, engineering or a related field
Prior experience working as ITSM manager
Senior in ITSM practices, protocols, IT infrastructure and IT operations
Strong verbal, written, and interpersonal communication skills