Lobby Manager (front Office Duty Manager)

Raffles Hotel Singapore

Singapore, Singapore
On-site
Guest arrival and departure experience
Daily operation management
Incident management
The position is responsible for conducting all teams partaking in a guest’s arrival and departure, acting as the center of all communication and action during any irregular incident

Job Summary

  • The position is responsible for conducting all teams partaking in a guest’s arrival and departure, acting as the center of all communication and action during any irregular incident.
  • Ensures guests receive a warm and personalised arrival and departure experiences, managing all aspects of the daily operation at the hotel lobby and entrances.
  • Benefits include a 5-day work week, duty meals, colleague discounts, flexible benefits, medical and wellness benefits, comprehensive insurance, and career development opportunities.

Matching Summary

The position is responsible for conducting all teams partaking in a guest’s arrival and departure, acting as the center of all communication and action during any irregular incident.

Skills & Requirements

Must-have

  • Guest arrival and departure experience
  • Daily operation management
  • Incident management
  • Upsell and cross-sell execution
  • Service standards adherence

Nice-to-have

  • Approachability and eye for detail
  • Works well under pressure
  • Self-motivated and initiative
  • Embraces and responds to change

Key Requirements

  • Minimum 5 years relevant experience
  • 2 years at management level
  • Hospitality or related field diploma/degree
  • Excellent English communication skills
  • Strong interpersonal skills

Work Rights

Not specified

Tailored Resume

Cover Letter