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Solventum is seeking a Customer Service Officer for its Shanghai office, where the individual will be responsible for handling customer inquiries, complaints, and support processes. The role emphasizes problem-solving, guidance for co-workers, and adherence to company policies while fostering a culture of empathy and innovation in healthcare.
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Job Summary
Handles problems which typically require identifying solutions by selecting from alternative courses of action.
Provides guidance to co-workers or new employees mainly on routine supporting duties.
Serves as a first level escalation resource for non-routine issues brought up by others in the organization.
Matching Summary
Match Score: 75
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Solventum is seeking a Customer Service Officer for its Shanghai office, where the individual will be responsible for handling customer inquiries, complaints, and support processes. The role emphasizes problem-solving, guidance for co-workers, and adherence to company policies while fostering a culture of empathy and innovation in healthcare.
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Skills & Requirements
Must-have
Customer inquiries, claims and complaints
Order entry and status inquiries
Handling difficult customer complaints
Analyzing customer service reports
Providing guidance to co-workers
Nice-to-have
Collaboration with healthcare professionals
Empathy, insight, and clinical intelligence
Pioneering breakthrough solutions
Key Requirements
Minimum 6 months of relevant working experience
Secondary/high school degree or equivalent
Expert knowledge of relevant 3M policies and procedures
Broad knowledge of computer programs and corporate systems
Work Rights
Must be legally authorized to work in country of employment without sponsorship