Customer Success is a key role to ensure Workday’s customer happiness and success, acting as an advisor and facilitator to customers
Job Summary
Customer Success is a key role to ensure Workday’s customer happiness and success, acting as an advisor and facilitator to customers.
The Senior Customer Success Manager will be responsible for overall customer wellbeing by monitoring customer health, producing customer programs, and acting as an escalation point.
Workday offers trust to take risks, tools to grow, skills to develop, and the support of a company invested in you for the long haul.
Matching Summary
Customer Success is a key role to ensure Workday’s customer happiness and success, acting as an advisor and facilitator to customers.
Salary
Base: $113,800 USD - $170,800 USD; Bonus/Equity: Eligible for Workday Bonus Plan or role-specific commission/bonus, annual refresh stock grants; Benefits: Not specified
Skills & Requirements
Must-have
Customer relationship management
Customer success planning
SaaS implementation oversight
Product roadmap communication
Escalation management
Nice-to-have
Sun-drenched optimism and drive
Courageous collaborators
Curious minds
Empathy and shared enthusiasm
Key Requirements
7+ years customer facing services role
Issue resolution and escalation management
CRM and customer success platforms experience
Functional domain expertise with Financials preferred