Technical Support Delivery Analyst- Recruiting

Workday

Pune, India
Hybrid (50% in-office, 50% remote)
Saas software support
Human capital management cases
Log reading and analysis
Workday is seeking a Technical Support Delivery Analyst in Pune, India, for their Customer Support team. The role focuses on providing exceptional customer service for their Human Capital Management software, requiring strong troubleshooting skills and a collaborative approach

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • Our customers rely on our team all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 85

Workday is seeking a Technical Support Delivery Analyst in Pune, India, for their Customer Support team. The role focuses on providing exceptional customer service for their Human Capital Management software, requiring strong troubleshooting skills and a collaborative approach.

Skills & Requirements

Must-have

  • SaaS software support
  • Human Capital Management cases
  • log reading and analysis
  • Customer Support experience
  • 24x7 coverage

Nice-to-have

  • sun-drenched optimism and drive
  • courageous collaborators
  • curious minds
  • empathy and shared enthusiasm

Key Requirements

  • 4+ years SaaS software support
  • 4+ years Customer Support
  • Talent Management solutions experience
  • local to Pune, India

Work Rights

Not specified

Tailored Resume

Cover Letter