Customer Service Representative I

Copeland

**
Order entry and management experience
Edi and customer portal proficiency
Proactive problem identification skills
** Copeland is seeking a Customer Service Representative I to enhance customer advocacy through effective communication, problem resolution, and order management in a global climate technology company focused on sustainability. The role involves managing customer interactions, ensuring service levels, and supporting various operational tasks to meet customer needs. **

Job Summary

  • The role involves ensuring Request Date Service Levels are met while managing all customer communications and follow-ups.
  • Employees will handle demand analytics, order entry via MRP and portals, and coordinate shipments to cover customer production needs.
  • Copeland offers flexible benefits including paid parental leave and a culture focused on sustainability and innovation in climate technology.

Matching Summary

Match Score: 75

** Copeland is seeking a Customer Service Representative I to enhance customer advocacy through effective communication, problem resolution, and order management in a global climate technology company focused on sustainability. The role involves managing customer interactions, ensuring service levels, and supporting various operational tasks to meet customer needs. **

Skills & Requirements

Must-have

  • Order entry and management experience
  • EDI and customer portal proficiency
  • Proactive problem identification skills
  • Demand analytics and forecasting support
  • Shipment and inventory coordination

Nice-to-have

  • Strong sense of urgency on behalf of customers
  • Effective decision-making capabilities
  • Collaboration with internal departments
  • Experience with retail account management
  • Adaptability to support other desks

Key Requirements

  • Not specified
  • Not specified
  • Not specified

Work Rights

Not specified

Tailored Resume

Cover Letter