This role involves owning the end-to-end operation of Insurance Tracking and Customer Care while leading supervisors and teams to ensure high-quality service delivery
Job Summary
This role involves owning the end-to-end operation of Insurance Tracking and Customer Care while leading supervisors and teams to ensure high-quality service delivery.
The successful candidate will define operational goals, monitor performance metrics, and drive continuous improvement initiatives to minimize risk and meet business objectives.
Assurant offers a global environment that values leadership, accountability, innovation, and inclusion, providing opportunities for career growth and measurable operational improvements.
Matching Summary
This role involves owning the end-to-end operation of Insurance Tracking and Customer Care while leading supervisors and teams to ensure high-quality service delivery.
Skills & Requirements
Must-have
2-3 years supervisory experience
Advanced English level required
HR policies and workflow management knowledge
Compliance standards expertise
Call center or customer care background
Nice-to-have
Strong people leadership skills
Analytical mindset for data translation
Collaborative approach with results orientation
Ability to balance tactical and strategic planning