Hr Service Delivery & Knowledge Manager

Gartner

Multiple Locations
Base: 86,000 usd - 118,000 usd; bonus/equity: annu...
Hybrid
Hr service delivery leadership
Knowledge management governance
Data-driven process optimization
The HR Service Delivery & Knowledge Manager plays a critical role in leading the HR Service Center toward operational excellence and best-in-class associate experience

Job Summary

  • The HR Service Delivery & Knowledge Manager plays a critical role in leading the HR Service Center toward operational excellence and best-in-class associate experience.
  • Gartner offers world-class benefits, highly competitive compensation, and a hybrid work environment that supports flexibility and professional growth.
  • Gartner is committed to equal employment opportunities and fosters an inclusive culture with diverse teams across geographies and backgrounds.

Matching Summary

The HR Service Delivery & Knowledge Manager plays a critical role in leading the HR Service Center toward operational excellence and best-in-class associate experience.

Salary

Base: 86,000 USD - 118,000 USD; Bonus/Equity: Annual bonus or uncapped sales incentive plan; Benefits: PTO, 401k match, stock purchase, and more

Skills & Requirements

Must-have

  • HR Service Delivery leadership
  • Knowledge management governance
  • Data-driven process optimization
  • Case management platform experience
  • Stakeholder collaboration and communication
  • Service metrics and SLA monitoring

Nice-to-have

  • Customer centric mindset
  • Change management leadership
  • Empathy and accountability culture
  • Continuous improvement focus
  • Hybrid work environment flexibility

Key Requirements

  • 5-7 years HR Shared Services experience
  • Experience with ServiceNow HRSD or similar
  • Strong analytical and data translation skills
  • Excellent stakeholder management skills
  • Demonstrated ability to lead change

Work Rights

Not specified

Tailored Resume

Cover Letter