Job Summary

• The Automation Operation Support Center Engineer serves as the first point of contact for customers seeking technical assistance and is responsible for diagnosing and resolving a variety of issues in Intel's global factories.
• Key responsibilities include following up with customers, providing feedback, escalating unresolved queries, and utilizing excellent customer service skills to exceed expectations.
• The role requires contributing to knowledge management by developing and sharing best practices for incident, problem, and change management, while also ensuring thorough documentation of all interactions.

Matching Summary

Skills & Requirements

Key Requirements

• Bachelor's Degree in Information Technology
• Intermediate technical/programming knowledge
• Knowledge in AI and Machine Learning
• Excellent verbal and listening communication skills in English
• Strong problem solving and troubleshooting aptitudes
• Fundamental knowledge in client server and application database interaction

Work Rights