Scaled Customer Success Manager

Brex

New York, United States
Base: $99,440 - $124,300 ote; bonus/equity: commis...
On-site
3+ years customer-facing experience
Saas or fintech background required
High volume customer engagement skills
Brex is an intelligent finance platform enabling companies to spend smarter across more than 200 markets

Job Summary

  • Brex is an intelligent finance platform enabling companies to spend smarter across more than 200 markets.
  • The role involves developing strategies to retain and grow customers while leveraging technology to support them at scale.
  • Candidates will partner with sales teams to source expansion opportunities and advocate for the voice of the customer internally.

Matching Summary

Brex is an intelligent finance platform enabling companies to spend smarter across more than 200 markets.

Salary

Base: $99,440 - $124,300 OTE; Bonus/Equity: Commissions may be earned depending on performance; Benefits: Equity and other forms of compensation may be provided

Skills & Requirements

Must-have

  • 3+ years customer-facing experience
  • SaaS or Fintech background required
  • High volume customer engagement skills
  • Data-driven retention strategies
  • Marketing automation platform usage

Nice-to-have

  • Experience building programs from scratch
  • Leading large-scale webinars and workshops
  • Strategic AI application for data sets
  • Creative self-starter mindset
  • Proven track record of expansion outcomes

Key Requirements

  • At least 3 years in customer-facing, marketing, or program management roles
  • Experience working at a SaaS or Fintech organization
  • Comfort interacting with high volume of customers

Work Rights

Not specified

Tailored Resume

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