Customer Service/technical Support Representative (onsite)

Concentrix

Lake Mary, FL, United States
Base: $18 - $22.50ph; bonus/equity: incentives bas...
Onsite
Inbound customer support
Resolve technical issues
Correct billing concerns
This position provides customer service support and resolution of routine problems and questions regarding client products and/or services

Job Summary

  • This position provides customer service support and resolution of routine problems and questions regarding client products and/or services.
  • We’ll give you all the training, technologies, and continuing support you’ll need to succeed, with real career growth potential as about 80% of our managers and leaders have been promoted from within.
  • Benefits available to eligible employees include medical, dental, and vision insurance, a 401(k) retirement plan, paid time off and holidays, and paid training days.

Matching Summary

This position provides customer service support and resolution of routine problems and questions regarding client products and/or services.

Salary

Base: $18 - $22.50/hr; Bonus/Equity: Incentives based on performance; Benefits: Medical, dental, vision, EAP, 401(k), PTO, holidays

Skills & Requirements

Must-have

  • Inbound customer support
  • Resolve technical issues
  • Correct billing concerns
  • Utilize multiple PC systems
  • Pass technical assessments

Nice-to-have

  • People-first inclusive culture
  • Genuine sense of belonging
  • Diverse global team
  • Career growth potential
  • Health and wellness programs

Key Requirements

  • High School Diploma or GED
  • 18 years or older
  • Live within 40 miles of site
  • Work full shift in office
  • Legally authorized to work in the United States

Work Rights

Legally authorized to work in the United States

Tailored Resume

Cover Letter