Base: $19.00 to $21.00 usd ph; bonus/equity: not s...
Hybrid
High-volume customer support
Payment processing troubleshooting
Crm system proficiency
EverCommerce is on a mission to digitally transform the service economy with tailored SaaS solutions that empower over 725,000 customers
Job Summary
EverCommerce is on a mission to digitally transform the service economy with tailored SaaS solutions that empower over 725,000 customers.
The Payments Support Associate role involves delivering high-volume support, troubleshooting payment issues, and proactively improving merchant retention.
Employees enjoy flexible work arrangements, professional development opportunities, a robust benefits package, and a 401k with company match.
Matching Summary
EverCommerce is on a mission to digitally transform the service economy with tailored SaaS solutions that empower over 725,000 customers.
Salary
Base: $19.00 to $21.00 USD per hour; Bonus/Equity: Not specified; Benefits: Health and wellness package, 401k with 4% match, Employee Stock Purchase Program
Skills & Requirements
Must-have
High-volume customer support
Payment processing troubleshooting
CRM system proficiency
B2B payment solutions
Remote work US-based
Customer retention strategies
Nice-to-have
Strong verbal and written communication
Ability to de-escalate calls
Adaptability in fast-paced environments
Critical thinking and analytical skills
Knowledge of PCI compliance
Fraud prevention education
Key Requirements
Experience in financial services or fintech customer support preferred
Eligibility to work in the US without sponsorship
Ability to handle sensitive financial information professionally
Availability Monday to Friday 7am to 4pm Mountain Time