Executive, Contact Centre

SINGAPORE LIFE LTD.

Singapore, Singapore
Not specified (assumed to be hybrid based on industry trends).
Handle customer enquiries and complaints
Execute outgoing calls to customers
Assist customers with portals and mobile app
Singapore Life Ltd. is seeking an Executive for their Contact Centre to enhance customer service experiences across various channels. The ideal candidate will possess strong communication skills, a customer-centric approach, and the ability to manage escalated inquiries effectively

Job Summary

  • Singlife is a leading homegrown financial services company offering innovative solutions for consumer financial wellbeing.
  • The role involves delivering consistent customer experiences across hotlines and service pods by handling enquiries, complaints, and feedback.
  • Candidates must be customer-obsessed individuals capable of managing escalations and demonstrating empathy in retail insurance interactions.

Matching Summary

Match Score: 85

Singapore Life Ltd. is seeking an Executive for their Contact Centre to enhance customer service experiences across various channels. The ideal candidate will possess strong communication skills, a customer-centric approach, and the ability to manage escalated inquiries effectively.

Skills & Requirements

Must-have

  • Handle customer enquiries and complaints
  • Execute outgoing calls to customers
  • Assist customers with portals and mobile app
  • Follow up on service requests to closure
  • Comply with internal policies and regulations

Nice-to-have

  • Strong passion for helping customers
  • Understanding of customer journey emotions
  • Willingness to support team members
  • Ability to deliver consistent service experience
  • Self-motivated with improvement suggestions

Key Requirements

  • Tertiary Diploma Required
  • Experience in retail insurance or financial services preferred
  • Strong verbal and written communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter