Customer Experience Associate (german - Italian)

IG Group Holdings

Kraków, Poland
Base: starting from 8 000 pln; bonus/equity: annua...
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Digital-first support via intercom
High productivity and quality targets
Fluency in english
** IG Group is seeking a Customer Experience Associate fluent in either German or Italian to provide exceptional digital-first support to their clients in Kraków, Poland. The role emphasizes delivering high-quality customer service, achieving productivity targets, and collaborating with international teams in a dynamic FinTech environment. **

Job Summary

  • Deliver exceptional customer service by providing digital-first support to global customers and handling a range of queries on products, markets, and platforms.
  • Achieve high productivity and quality targets, with 80%+ CSAT scores consistently, while collaborating with local and global team members.
  • IG Group is a publicly-traded FTSE250 FinTech company offering tailored development programs, mentoring, and clear career progression.

Matching Summary

Match Score: 75

** IG Group is seeking a Customer Experience Associate fluent in either German or Italian to provide exceptional digital-first support to their clients in Kraków, Poland. The role emphasizes delivering high-quality customer service, achieving productivity targets, and collaborating with international teams in a dynamic FinTech environment. **

Salary

Base: starting from 8 000 PLN; Bonus/Equity: Annual financial bonus; Benefits: Private medical cover, Multikafeteria system, Life insurance

Skills & Requirements

Must-have

  • Digital-first support via Intercom
  • High productivity and quality targets
  • Fluency in English
  • Fluency in Italian or German
  • Customer service excellence
  • Problem-solving skills

Nice-to-have

  • Passion for customer service
  • Empathy and emotional intelligence
  • Continuous improvement mindset
  • Interest in financial markets

Key Requirements

  • Proven track record in customer service
  • Ability to handle complex issues
  • Strong communication skills
  • Fluency in English
  • Fluency in Italian or German

Work Rights

Not specified

Tailored Resume

Cover Letter