Client Support Specialist, Home Warranty (evening / Weekend)

The Warranty Group

Base: $20.96 - $34.59; bonus/equity: not specified...
Fully remote
Direct customer service experience
Business to business customer service
Composing external responses
Provide direct contact with Assurant’s customers, high-profile client representatives, and service partners to reduce and resolve delays in service

Job Summary

  • Provide direct contact with Assurant’s customers, high-profile client representatives, and service partners to reduce and resolve delays in service.
  • Responsible for servicer inquiries through phone calls, emails, or webforms and complete incident management by investigating, troubleshooting, and resolving concerns.
  • Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition.

Matching Summary

Provide direct contact with Assurant’s customers, high-profile client representatives, and service partners to reduce and resolve delays in service.

Salary

Base: $20.96 - $34.59; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Direct customer service experience
  • Business to business customer service
  • Composing external responses
  • Excellent customer service skills
  • Excellent verbal and written communication
  • Strong multitasking ability
  • Strong analytical and organizational skills

Nice-to-have

  • Conflict resolution experience
  • Prior retail experience
  • Home warranty experience
  • Service industry experience
  • Strong problem-solving skills
  • Attention to detail

Key Requirements

  • High School Diploma or GED
  • 3+ years in Direct Customer Service
  • 2+ years in Business to Business or Vendor Customer Service
  • 2+ years of experience composing responses
  • Associate degree in Business or Equivalent
  • 3+ year in Vendor Management

Work Rights

Not specified

Tailored Resume

Cover Letter