Senior Analyst - Customer Support (japanese)

Land Securities Group

Multiple Locations
Hybrid (3 days in the office, 2 days at home)
Japanese language proficiency
Application and content support
Financial markets understanding
The Senior Analyst - Customer Support position at Land Securities Group seeks a Japanese-speaking individual to provide application and content support for financial services customers in Japan. The role emphasizes delivering exceptional customer service, resolving issues efficiently, and maintaining strong relationships with clients

Job Summary

  • Provide first level support covering application usability & customization; content search, explanation & integrity for Trading and Wealth Management customers.
  • Build and maintain local and overseas relationships with other Frontline teams, Sophisticated Support, Workflow Specialists and other resolver groups across the organization.
  • Hybrid working: 3 days in the office, 2 days at home, with a comprehensive 3 months onboarding program.

Matching Summary

Match Score: 85

The Senior Analyst - Customer Support position at Land Securities Group seeks a Japanese-speaking individual to provide application and content support for financial services customers in Japan. The role emphasizes delivering exceptional customer service, resolving issues efficiently, and maintaining strong relationships with clients.

Skills & Requirements

Must-have

  • Japanese language proficiency
  • Application and content support
  • Financial markets understanding
  • World-class service experience
  • High-quality issue resolution

Nice-to-have

  • Growth mindset and teamwork
  • Strong communication skills
  • Multi-tasking abilities
  • Service-oriented approach

Key Requirements

  • 1-3 years customer service/application support
  • Japanese (Native)
  • English (Business)

Work Rights

Not specified

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