Spezialist Training & Servicequalität - Customer Care (m/w/d)
Stadtwerke Dusseldorf
Düsseldorf, Germany
On-site
Design and conduct training formats
Coach employees individually
Develop and update learning materials
You will design and conduct effective learning and training formats for internal customer care employees and external service providers, ranging from practical process training to structured onboarding
Job Summary
You will design and conduct effective learning and training formats for internal customer care employees and external service providers, ranging from practical process training to structured onboarding.
You will actively contribute to increasing service quality by analyzing KPIs, feedback, and learning success, and deriving targeted measures for competence and performance development.
You enjoy working in a team, strengthening cohesion, and creating a respectful environment where common goals and open collaboration are paramount.
Matching Summary
You will design and conduct effective learning and training formats for internal customer care employees and external service providers, ranging from practical process training to structured onboarding.
Skills & Requirements
Must-have
design and conduct training formats
coach employees individually
develop and update learning materials
analyze KPIs and feedback
drive service quality improvement
Nice-to-have
empathetic and positive demeanor
passion for developing people
strong organizational talent
team player with appreciation
Key Requirements
completed commercial apprenticeship or comparable degree
training/coaching qualification or equivalent experience