Help Desk Manager

General Dynamics IT (GDIT)

Fort Bragg, North Carolina, United States
$72,877 - $98,599; not specified; not specified py
Onsite
Help desk operations management
Enterprise help desk staffing
It systems administration
Manage and oversee all help desk operations, ensuring competent and timely service across all inquiries and issues

Job Summary

  • Manage and oversee all help desk operations, ensuring competent and timely service across all inquiries and issues.
  • Lead, mentor, and evaluate help desk staff to build a team capable of delivering high-quality and efficient support services.
  • Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off.

Matching Summary

Manage and oversee all help desk operations, ensuring competent and timely service across all inquiries and issues.

Salary

$72,877 - $98,599; Not specified; Not specified

Skills & Requirements

Must-have

  • Help Desk Operations Management
  • Enterprise Help Desk Staffing
  • IT Systems Administration
  • Network Operations Center (NOSC) Support
  • Problem Management Databases
  • Tier I/II Issue Resolution

Nice-to-have

  • Customer Service Approach
  • Continuous Improvement
  • Team Mentoring
  • Technology Recommendations

Key Requirements

  • 10+ years of related experience
  • Associate's degree
  • TS/SCI Clearance Required
  • DoW 8570.01-M IAT Level II/8140 CE Certification
  • Security+ or equivalent
  • MSCA 2016, Microsoft Azure Administrator or equivalent
  • US Citizenship Required

Work Rights

Top Secret SCI + Polygraph

Tailored Resume

Cover Letter