Forward Deployed Engineer

Genesys

Singapore
Genesys cloud ai studio
Conversational ai implementation
Rest apis, event-driven architecture
As a Forward Deployed Engineer at Genesys, you will serve as the strategic and technical bridge between customer ambition and successful AI transformation

Job Summary

  • As a Forward Deployed Engineer at Genesys, you will serve as the strategic and technical bridge between customer ambition and successful AI transformation.
  • This role offers the opportunity to make a lasting impact by helping enterprises move from AI exploration to continuous transformation.
  • Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences.

Matching Summary

As a Forward Deployed Engineer at Genesys, you will serve as the strategic and technical bridge between customer ambition and successful AI transformation.

Skills & Requirements

Must-have

  • Genesys Cloud AI Studio
  • Conversational AI implementation
  • REST APIs, event-driven architecture
  • Customer journey mapping
  • Omnichannel CX processes

Nice-to-have

  • Multilingual communication ability
  • Industry vertical experience
  • Responsible AI design principles

Key Requirements

  • Bachelor's degree or equivalent experience
  • 5+ years CX, CRM, or AI orchestration platforms
  • 3+ years solution architecture or integration
  • Experience with APIs and cloud environments
  • Work rights for Singapore or Malaysia

Work Rights

Must have work rights for Singapore or Malaysia

Tailored Resume

Cover Letter