Customer Support And Reports & Analysis Units Supervisor

nc.gov

North Carolina, US
$52,592 - $92,036 py
**
Customer support unit oversight
Reports & analysis unit oversight
Child support program operations
** The North Carolina Department of Health and Human Services is seeking a Customer Support and Reports & Analysis Units Supervisor to oversee the operations of its Child Support Program. The role involves managing customer inquiries, preparing reports, and ensuring compliance with state and federal regulations while fostering a supportive environment for staff development. **

Job Summary

  • Oversee the day-to-day operations of the Customer Support Unit and Reports & Analysis Unit for the North Carolina Child Support Program.
  • Ensure accurate preparation of federal, state, and internal reports, and assist counties with data queries from the Client Services Data Warehouse.
  • The State of North Carolina offers excellent comprehensive benefits, including health insurance, retirement plans, and paid leave.

Matching Summary

Match Score: 75

** The North Carolina Department of Health and Human Services is seeking a Customer Support and Reports & Analysis Units Supervisor to oversee the operations of its Child Support Program. The role involves managing customer inquiries, preparing reports, and ensuring compliance with state and federal regulations while fostering a supportive environment for staff development. **

Salary

$52,592 - $92,036

Skills & Requirements

Must-have

  • Customer Support Unit oversight
  • Reports & Analysis Unit oversight
  • Child Support Program operations
  • Policy and procedure interpretation
  • Staff management and development

Nice-to-have

  • Strong understanding of legislation
  • Building internal/external relationships
  • Input on long-range goals

Key Requirements

  • Bachelor's degree or equivalent combination of training and experience
  • Three (3) years of experience related to the area of assignment
  • Experience in Child Support Program
  • Demonstrated experience in supervision

Work Rights

Not specified

Tailored Resume

Cover Letter