Service Delivery Manager

bswift

Remote, US
Remote
5+ years direct client-facing experience
2+ years project management experience
Benefits administration knowledge
bswift is seeking a Service Delivery Manager to enhance client experiences through effective implementation and management of benefits administration solutions. The ideal candidate will have extensive client-facing and project management experience, particularly within benefits administration and technology

Job Summary

  • The role is responsible for helping the company meet and exceed client expectations by supporting consumers on best-in-class software and services.
  • Candidates must have hands-on experience configuring a benefits administration platform including plan setup, eligibility rules, rates, and permissions.
  • The position requires managing workflows for carrier and payroll feed setup while driving continuous process improvements.

Matching Summary

Match Score: 85

bswift is seeking a Service Delivery Manager to enhance client experiences through effective implementation and management of benefits administration solutions. The ideal candidate will have extensive client-facing and project management experience, particularly within benefits administration and technology.

Skills & Requirements

Must-have

  • 5+ years direct client-facing experience
  • 2+ years project management experience
  • Benefits administration knowledge
  • Benefits platform configuration skills
  • Microsoft Excel proficiency

Nice-to-have

  • bsswift platform experience
  • Strong analytical problem-solving skills
  • Fast-paced environment adaptability
  • Team coaching and mentoring abilities

Key Requirements

  • Bachelor's Degree or equivalent
  • Experience with bswift platform
  • Knowledge of benefit plans and enrollment processes

Work Rights

Not specified

Tailored Resume

Cover Letter