Senior Customer Support & Program Manager

SAFRAN SINGAPORE PTE. LTD.

Singapore
Not specified
8 years customer manager experience
International aviation environment
Complex project management skills
Safran Aircraft Engines is seeking a Senior Customer Support and Program Manager (CSPM) for the APAC region, responsible for managing customer relationships and ensuring customer satisfaction and contractual profitability among airline clients. The ideal candidate should possess at least eight years of experience in customer management within the aviation industry and demonstrate strong project management and interpersonal skills

Job Summary

  • The Senior CSPM will manage customer relationships for major airline clients across the Asia-Pacific region including Singapore Airlines and VietJet.
  • This role requires acting as the primary GE referent to ensure Safran's interests are protected while deploying One CFM best practices.
  • The position involves owning economic objectives such as turnover, profitability, and cash flow while ensuring contractual obligations are met.

Matching Summary

Match Score: 85

Safran Aircraft Engines is seeking a Senior Customer Support and Program Manager (CSPM) for the APAC region, responsible for managing customer relationships and ensuring customer satisfaction and contractual profitability among airline clients. The ideal candidate should possess at least eight years of experience in customer management within the aviation industry and demonstrate strong project management and interpersonal skills.

Skills & Requirements

Must-have

  • 8 years Customer Manager experience
  • International aviation environment
  • Complex project management skills
  • Contract profitability management
  • Transversal team coordination

Nice-to-have

  • Passion for aviation industry
  • Exceptional interpersonal skills
  • Creative problem-solving abilities
  • Proactive relationship building
  • High autonomy in task execution

Key Requirements

  • Minimum 8 years of Customer Manager experience
  • Bachelor's degree in Engineering or Business Administration
  • Experience in international aviation industry
  • Strong project management track record

Work Rights

Not specified

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