Deep knowledge of inverter and solar battery function
The Technical Support Representative III is responsible for providing technical support to the authorized dealer network including fielding and resolving technical service issues
Job Summary
The Technical Support Representative III is responsible for providing technical support to the authorized dealer network including fielding and resolving technical service issues.
This role requires a deep understanding of inverter and solar battery function along with strong mechanical and electrical theory knowledge.
The position involves mentoring less experienced representatives, serving as a technical expert for escalated calls, and making decisions on warranty concessions.
Matching Summary
The Technical Support Representative III is responsible for providing technical support to the authorized dealer network including fielding and resolving technical service issues.
Skills & Requirements
Must-have
3 years related technical experience
Strong understanding of AC/DC electrical theory
Deep knowledge of inverter and solar battery function
Advanced troubleshooting skills with creative problem solving
Ability to work independently and make decisions
Nice-to-have
Mentoring less experienced technical service representatives
Excellent customer service skills in high-stress situations
Leadership and team competencies
Advocating for product or document changes
Instructing new dealer technicians on warranty systems
Key Requirements
Associates Degree or equivalent experience in relevant technical field