Job Summary

• The Service Manager will oversee the end-to-end performance of perimeter security services, drive continuous improvement, and collaborate across teams to deliver high-quality outcomes.
• This role is pivotal in ensuring service excellence, operational efficiency, and strategic alignment across technology and security platforms.
• PwC offers a stable, challenging environment with opportunities for professional growth, fair salary plus bonus, 30 days PTO, and a flexible work schedule.

Matching Summary

Skills & Requirements

Key Requirements

• Deep understanding of network infrastructure and perimeter security
• Agile release management and ITIL v4 practices
• Strong knowledge of technical security operations and standards
• Experience with ServiceNow tooling, reporting, and dashboard creation
• Data analysis and modeling capabilities
• Proven ability to lead cross-functional teams and complex projects
• Strong communication skills with business and IT leadership
• Ability to influence stakeholders and build trust across teams
• Experience in change management and navigating matrix organizations
• Budget development and management, including monthly/quarterly/annual reconciliations
• Ability to translate technical service elements into compelling value stories for executive stakeholders
• Governance and process improvement leadership
• Executive-level storytelling and impactful communication
• Hands-on leadership with the ability to multitask and adapt quickly
• Strong organizational skills and responsiveness
• Strategic thinking with a focus on stakeholder alignment and service satisfaction

Work Rights