German-speaking Service Desk Team Coordinator

Unisys

Budapest, Hungary
Base: 44,200 huf monthly gross cafeteria; bonus/eq...
Hybrid
English and german communication skills
Avaya systems knowledge
Ticketing/logging tools
The Team Coordinator supports the Service Desk Supervisor in improving team performance, technical knowledge, and service quality

Job Summary

  • The Team Coordinator supports the Service Desk Supervisor in improving team performance, technical knowledge, and service quality.
  • Key responsibilities include monitoring call/ticket quality, analyzing performance, providing coaching, and handling escalations.
  • Benefits include hybrid working, monthly gross 44.200 HUF cafeteria, home office allowance, and private health insurance.

Matching Summary

The Team Coordinator supports the Service Desk Supervisor in improving team performance, technical knowledge, and service quality.

Salary

Base: 44,200 HUF monthly gross cafeteria; Bonus/Equity: Not specified; Benefits: Home office allowance, Private Health Insurance

Skills & Requirements

Must-have

  • English and German communication skills
  • Avaya systems knowledge
  • Ticketing/logging tools
  • MS Office, especially Excel
  • Senior Service Desk Agent experience

Nice-to-have

  • Customer-focused, solution-oriented mindset
  • Proactive, multitasking abilities
  • Fast-paced, changing environment
  • Good stress management, resilience
  • Analytical, communication, coaching skills
  • Team-oriented, independent work

Key Requirements

  • ITIL knowledge (certification preferred)
  • Experience as a Senior Service Desk Agent or similar role

Work Rights

Not specified

Tailored Resume

Cover Letter