Manager - It Systems & Operations [ite Headquarters]

GovTech Singapore

Singapore
Itil knowledge and application
Microsoft 365 administration
Enterprise ticketing systems
Lead the frontline IT helpdesk and operations team responsible for providing technical support to ITE business operations

Job Summary

  • Lead the frontline IT helpdesk and operations team responsible for providing technical support to ITE business operations.
  • Apply deep knowledge of ITIL and M365 tools to drive business value and ensure operational efficiency.
  • Act as the single point of escalation for major incidents, conducting post-mortems to prevent future recurrence.

Matching Summary

Lead the frontline IT helpdesk and operations team responsible for providing technical support to ITE business operations.

Skills & Requirements

Must-have

  • ITIL knowledge and application
  • Microsoft 365 administration
  • Enterprise ticketing systems
  • Incident management and escalation
  • Data-driven process improvement

Nice-to-have

  • Customer empathy and satisfaction
  • Stakeholder coordination
  • Service improvement planning
  • Technical excellence

Key Requirements

  • Minimum 7 years IT support experience
  • Minimum 2 years supervisory/management experience
  • Proficiency in M365 administration (Entra ID, Intune)
  • Experience with enterprise ticketing systems
  • Excellent communication skills

Work Rights

Not specified

Tailored Resume

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