Help Desk Specialist - Sostituzione Maternità

Dedalus

Bologna, Italy
**
Level 1 support
Ticketing and phone support
Application log analysis
** Dedalus is seeking a Help Desk Specialist for a maternity cover role in Bologna, Italy, focused on enhancing healthcare through digital transformation. The ideal candidate will have a background in IT or biomedical fields, customer service experience, and proficiency in SQL and Windows systems. **

Job Summary

  • As a Help Desk Specialist, you will report to the Team Leader within the Customer Service area, handling Level 1 Support for Dedalus applications.
  • You will be responsible for Incident and Problem management, application log analysis, data congruence control via SQL queries, and code debugging.
  • Dedalus is committed to providing an engaging and rewarding work experience that reflects the passion for helping doctors and nurses provide better care.

Matching Summary

Match Score: 75

** Dedalus is seeking a Help Desk Specialist for a maternity cover role in Bologna, Italy, focused on enhancing healthcare through digital transformation. The ideal candidate will have a background in IT or biomedical fields, customer service experience, and proficiency in SQL and Windows systems. **

Skills & Requirements

Must-have

  • Level 1 Support
  • Ticketing and Phone Support
  • Application Log Analysis
  • SQL Query Data Analysis
  • Install Fixes and Patches
  • Internal and External Documentation

Nice-to-have

  • Customer Service Oriented
  • Consultative Approach
  • Good Listening Skills
  • Client Relationship Skills

Key Requirements

  • Degree in Computer Science, Biomedical, or equivalent
  • Previous Customer Service or Technical Support experience
  • Excellent knowledge of MS Windows and Office 365
  • Good knowledge of SQL and relational databases
  • Good knowledge of ITIL methodologies

Work Rights

Not specified

Tailored Resume

Cover Letter