Advisor I, Content Moderator-japanese

Concentrix

Kuala Lumpur, Malaysia
Japanese language proficiency
Customer interaction via multiple channels
Meeting contractual kpis
This position provides customer service support and resolution of routine problems regarding client's product or services

Job Summary

  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Participate in activities designed to improve customer satisfaction and business performance.

Matching Summary

This position provides customer service support and resolution of routine problems regarding client's product or services.

Skills & Requirements

Must-have

  • Japanese language proficiency
  • Customer interaction via multiple channels
  • Meeting contractual KPIs
  • Problem resolution for client products
  • Maintaining basic product knowledge

Nice-to-have

  • Demonstrate empathy and build rapport
  • Courteous and professional demeanor
  • Adaptable to change
  • Patience in customer interactions

Key Requirements

  • High school diploma with experience
  • Ability to communicate effectively
  • Strong computer navigation skills
  • Dependable with attention to detail

Work Rights

Not specified

Tailored Resume

Cover Letter