Contact Center Senior Associate

Capgemini

Manila, Philippines
On-site
Understand user needs
Process elicitation
Derive target processes
Business Advisors shape the vision and strategy with the client

Job Summary

  • Business Advisors shape the vision and strategy with the client.
  • They understand the needs of the users/stakeholders and carry out an elicitation of processes, data and capabilities.
  • Performs analysis of processes, systems, data and business information and research, and builds up domain knowledge.

Matching Summary

Business Advisors shape the vision and strategy with the client.

Skills & Requirements

Must-have

  • understand user needs
  • process elicitation
  • derive target processes
  • business requirements analysis
  • domain knowledge building

Nice-to-have

  • vision and strategy shaping
  • client engagement
  • stakeholder understanding

Key Requirements

  • Analysis of processes
  • Analysis of systems
  • Analysis of data
  • Business information research

Work Rights

Not specified

Tailored Resume

Cover Letter