Rn - Registered Nurse - Patient Experience Liaison

Geisinger

Danville, PA, United States
Base: salaried; bonus/equity: not specified; benef...
Patient satisfaction
Service delivery improvement
Patient relations
Plays a key role in improving patient satisfaction and enhancing service delivery by using nursing education and critical thinking skills to investigate and resolve patient care and service issues

Job Summary

  • Plays a key role in improving patient satisfaction and enhancing service delivery by using nursing education and critical thinking skills to investigate and resolve patient care and service issues.
  • Serves as a liaison between patients or designated representatives and healthcare employees, ensuring patient concerns are addressed in a safe, timely and professional manner.
  • Geisinger offers full benefits starting on day one, including health, dental, and vision, along with a 401(k) plan with company contributions and generous paid time off.

Matching Summary

Plays a key role in improving patient satisfaction and enhancing service delivery by using nursing education and critical thinking skills to investigate and resolve patient care and service issues.

Salary

Base: salaried; Bonus/Equity: Not specified; Benefits: Full benefits (health, dental and vision) starting on day one

Skills & Requirements

Must-have

  • patient satisfaction
  • service delivery improvement
  • patient relations
  • service recovery initiatives
  • de-escalates situations

Nice-to-have

  • collaborative environment
  • positive proactive culture
  • mutual respect
  • innovative culture

Key Requirements

  • Minimum of 3 years RN work experience
  • Licensed Registered Nurse (Pennsylvania)
  • Bachelor's Degree (Preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter