Base: $15.00ph minimum; bonus/equity: not specifie...
Hybrid
Handle billing questions and concerns
Scan financial documentation to electronic records
Reconcile files with early out and bad debt vendors
Saint Francis Healthcare System is seeking a Customer Service Specialist to manage billing inquiries and ensure customer satisfaction within a hybrid work model. The ideal candidate will have a background in healthcare or customer service and possess strong problem-solving skills
Job Summary
The Customer Service Specialist is responsible for handling questions regarding billing or payment issues for both hospital and physician services.
Employees must possess basic knowledge of policy and processes utilized by the Combined Billing Office to assist customers efficiently.
Saint Francis Healthcare System offers a compensation philosophy aligned to the fiftieth percentile of the marketplace with applicable work experience credits.
Matching Summary
Match Score: 85
Saint Francis Healthcare System is seeking a Customer Service Specialist to manage billing inquiries and ensure customer satisfaction within a hybrid work model. The ideal candidate will have a background in healthcare or customer service and possess strong problem-solving skills.
Salary
Base: $15.00/hour minimum; Bonus/Equity: Not specified; Benefits: Full time (80 hours per 2 week pay period) with benefits available
Skills & Requirements
Must-have
Handle billing questions and concerns
Scan financial documentation to electronic records
Reconcile files with Early Out and Bad Debt vendors
Nice-to-have
Basic knowledge of Combined Billing Office policies
Ability to troubleshoot and mitigate corrective actions
Maintain restricted or confidential information
Key Requirements
High School Diploma or equivalent required
Minimum one year healthcare, finance, business, call center, or customer service experience preferred