Customer Care Associate (temporary) - Return Material Authorization (rma)

Novanta

Bedford, MA, United States
Base: $39,820 to $63,690 py; bonus/equity: annual ...
Process returned material authorizations (rma's)
Process orders using oracle r12
Manage customer escalations
This position supports the NA sales team by managing accounts and facilitating the customer returns process for the Photonics Group

Job Summary

  • This position supports the NA sales team by managing accounts and facilitating the customer returns process for the Photonics Group.
  • Primary responsibilities include processing orders and RMAs using Oracle R12, managing customer escalations, and resolving billing discrepancies.
  • Novanta offers a full range of medical, financial, and other benefits to support employees' quality of life.

Matching Summary

This position supports the NA sales team by managing accounts and facilitating the customer returns process for the Photonics Group.

Salary

Base: $39,820 to $63,690 per year; Bonus/Equity: Annual bonuses may be provided; Benefits: Full range of medical, financial, and other benefits

Skills & Requirements

Must-have

  • Process Returned Material Authorizations (RMA's)
  • Process Orders using Oracle R12
  • Manage customer escalations
  • Resolve customer billing discrepancies
  • Proficient with Microsoft Office Software

Nice-to-have

  • Teamwork and collaboration culture
  • Sense of urgency
  • Detailed and methodical investigator

Key Requirements

  • 3+ years of customer service experience
  • Previous experience with Oracle R12 or SAP
  • Excellent written and verbal communication skills
  • Strong organizational skills
  • Ability to work with minimal supervision

Work Rights

Not specified

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