Base: usd 18.61 - 39.42 ph in texas; bonus/equity:...
Hybrid
Bachelor's degree or equivalent experience
1-2 years customer service in telecoms or networking
Basic knowledge of microcomputer hardware and operating systems
This role provides professional solutions to unresolved escalated case issues originating from federal government customers, dealers, and service providers
Job Summary
This role provides professional solutions to unresolved escalated case issues originating from federal government customers, dealers, and service providers.
The position requires working in a fast-paced 24x7 shift-based coverage model with flexibility for weekend rotations.
HPE offers comprehensive health benefits, personal development programs, and an inclusive culture that values varied backgrounds.
Matching Summary
This role provides professional solutions to unresolved escalated case issues originating from federal government customers, dealers, and service providers.
Salary
Base: USD 18.61 - 39.42 per hour in Texas; Bonus/Equity: Variable incentives may also be offered; Benefits: Comprehensive suite supporting physical, financial, and emotional wellbeing
Skills & Requirements
Must-have
Bachelor's degree or equivalent experience
1-2 years customer service in telecoms or networking
Basic knowledge of microcomputer hardware and operating systems
Verbal communication and customer service skills
Writing and correspondence skills
Networking and infrastructure knowledge
Nice-to-have
Process certifications preferred
Experience with Juniper Apex GovCloud Service Console
Participation in User Acceptance testing (UAT)
Ability to work flexible weekend rotations
Inclusive team culture embracing varied backgrounds
Key Requirements
Bachelor's degree or equivalent experience
1-2 years related experience in customer service
Knowledge of telecoms or networking company environment