Base: $128,830 to $160,000; bonus/equity: generous...
It product management
Stakeholder engagement
Customer services solutions
The Manager - IT Product Management role is responsible for bridging between the operating company business stakeholders and IT technical teams ensuring that IT services are aligned with the operating company organization goals
Job Summary
The Manager - IT Product Management role is responsible for bridging between the operating company business stakeholders and IT technical teams ensuring that IT services are aligned with the operating company organization goals.
This role will act as a primary IT point-of-contact to the operating company and collaborate with various IT teams to define and communicate customer services related solutions and services.
The position offers competitive benefits including generous performance-based bonuses, 12% 401(k) match, comprehensive health, dental, and vision insurance, tuition reimbursement, and clear career-advancement pathways.
Matching Summary
The Manager - IT Product Management role is responsible for bridging between the operating company business stakeholders and IT technical teams ensuring that IT services are aligned with the operating company organization goals.
Salary
Base: $128,830 to $160,000; Bonus/Equity: Generous performance-based bonuses; Benefits: 12% 401(k) match, comprehensive health, dental, and vision insurance, tuition reimbursement
Skills & Requirements
Must-have
IT product management
stakeholder engagement
customer services solutions
CIS/CRM systems knowledge
business and regulatory requirements translation
incident management coordination
Nice-to-have
leadership and team motivation
continuous improvement focus
professional development opportunities
collaboration with project managers
communication and interpersonal skills
Key Requirements
Bachelor’s degree in Computer Science or related field
Minimum 8 years relevant experience
Prior leadership and management skills
Knowledge of utility customer services functions
Understanding of regulatory requirements
Experience managing end user or customer services functions
Experience with stakeholder engagement
Work Rights
Must comply with applicable immigration requirements