Manager, Risk Management: Customer Resiliency

Capital One

McLean, VA, United States
Base: $138,100 - $173,400 depending on location; b...
4+ years risk management experience
4+ years project or process management
People management and team leadership
The role involves driving modernization initiatives to enhance control performance and operational effectiveness within the Customer Resiliency team

Job Summary

  • The role involves driving modernization initiatives to enhance control performance and operational effectiveness within the Customer Resiliency team.
  • Candidates must exhibit excellent people management skills while holding associates accountable and encouraging innovation.
  • This position requires creating impactful risk reports based on control performance observations and influencing partners across multiple levels including Audit and Data Analysts.

Matching Summary

The role involves driving modernization initiatives to enhance control performance and operational effectiveness within the Customer Resiliency team.

Salary

Base: $138,100 - $173,400 depending on location; Bonus/Equity: Eligible for performance-based incentive compensation; Benefits: Comprehensive health, financial, and other benefits included

Skills & Requirements

Must-have

  • 4+ years Risk Management experience
  • 4+ years Project or Process Management
  • People management and team leadership
  • Internal business client interaction
  • Process improvement efforts

Nice-to-have

  • Curious and analytical mindset
  • Excellent communication and influence
  • Customer-obsessed attitude
  • Collaborative team-oriented approach
  • Comfortable with ambiguity

Key Requirements

  • Bachelor's degree or military experience
  • 2+ years leading Process improvement efforts
  • 2+ years People Management experience
  • SQL or Tableau experience preferred
  • Lean & Six Sigma certification preferred

Work Rights

Not specified

Tailored Resume

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